IT Project Management, Consulting, & Support
In a Pickle? Email: help@wizalytics.com
MSP &
IT Departments
Professional IT Training
& Internal Projects
When you're so focused on client services and building a rock-star MSP or company, you can forget about having time for critical internal IT projects. What you can accomplish for a client in 2 weeks takes 12 months internally, takes your team away from client work, and can be downright overwhelming for all involved. You know what you need - so hire us to get it done. Through major Organization Changes, Team Building (Hiring), New PSA implementations, System Upgrades, Process Improvement and Continuous Improvement initiatives, we support and guide your help desk teams to success.
Services
Ticketing System Set Up & Reconfiguration
We specialize in ConnectWise® Manage administration, set up, and reconfiguration including ConnectWise PSA™, BrightGauge™, & Wise-Sync™ integrations.
Other ticketing systems supported: Superops.ai, Atera
IT Team Building, Hiring
Don't have time to learn IT to hire an in-house IT Professional? Let us! We've hired IT Pro's, know what to ask, what skills match your needs, and love matching awesome people with awesome teams.
Helpdesk / IT Department Training
From 20 person call center to 2-person powerhouse teams, we've got a decade of experience training critical IT Customer Service and ticketing skills to technicians of all levels. Custom training, recorded trainings, and in person trainings available.